About the course

Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.

Audience Profile

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Course Syllabus

Manage work orders in Dynamics 365 Field Service
Do you use work orders to manage engagements with your customers? This learning path discusses how to use and manage work orders using Dynamics 365 Field Service.

Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
Schedule anything to the right resource for any job or task with ease. Universal Resource Scheduling (URS) is a Dynamics 365 solution that allows organizations from different industries with different scenarios.

Implement Microsoft Dynamics 365 Field Service
Field service companies often realize they need help as they discover that workflow inefficiencies are preventing growth and limiting revenue. Taking the right steps to configure Dynamics 365 Field Service will save you time during your implementation.

Solve problems in real time with Dynamics 365 Remote Assist
Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, HoloLens 2, Android, or iOS devices. This Learning Path starts with an introduction to Remote Assist and then moves into integrating Remote Assist with Dynamics 365 Field Service.

Explore the fundamentals of Microsoft Dynamics 365 Field Service
This learning path introduces learners to Dynamics 365 Field Service. You'll learn about core product capabilities and discuss the scheduling process and other tools that you can use to support your field service activities.

Certification

This training prepares you for:

• Exam: MB-240: Microsoft Dynamics 365 Field Service Functional Consultant for the
• Certification: Dynamics 365 Field Service Functional Consultant Associate

*Certificiranje ni vključeno v ceno

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